Shop Policies & Shipping

Thank you for shopping with A Fink & Ink! We are committed to providing you with high-quality products and exceptional customer service. Please review the refund and shop policies below! 

 

RETURNS

In the event an item arrives damaged, defective, or an incorrect item was received, we accept returns within two weeks (14 days) of the date you received the item. If you received a damaged or defective item, please contact us as soon as possible with photos and a description of the issue, and we will work with you to resolve the problem. As we are a small business, other reasons for returns are not accepted at this time. To initiate a return please email info@afinkandink.com.

 

SHOP POLICIES

By purchasing an item from A Fink & Ink you are agreeing that you understand and conform to our shop policies, so please read them all carefully.

  • Orders must be cancelled before an item is shipped to receive a refund for the full purchase price and shipping.
  • Due to monitor settings and differences, the colors you see on your screen may differ slightly from the product you recieve.
  • Any decorative items such as frames, etc. shown with the image are for visual purposes only and are not included in your final purchase unless otherwise stated. Greeting cards are shipped with an envelope and cello sleeve, pins are shipped with rubber backers and a backing card, and individual stickers and buttons contain no packaging.
  • If you live outside the U.S. there may be additional duties and taxes on your items that you may be responsible for.
  • Please double check your address information and verify it is correct. A Fink & Ink is not responsible for shipping issues stemming from incorrect addresses. If this occurs and the package gets sent back to the shop the customer must remit the additional shipping to have it sent to the corrected address.
  • Nothing is worse than a lost order, but unfortunately A Fink & Ink can not do a lot to track it down! We are not the post office. Customers will not be awarded a refund or resent items due to a lost package. Customers must purchase the item again plus the cost of shipping if a replacement is requested. 
  • If USPS shows a package is delayed or if it has been sitting at a location without an update, A Fink & Ink will send in a request online for USPS to find the lost package. If there is no progress made 10 days from the date the request was submitted then there are two options: A Fink & Ink will refund your order, less the shipping you paid or we can resend your order with an additional payment of shipping for the new items. 
  • If a package tracking shows that it made its way to you: If you don't see it on your door you will need to talk to your mailman or local post office before contacting A Fink & Ink. The shop will not refund or resend a package that shows it's been delivered. Please keep in mind that A Fink & Ink is not affiliated with USPS or other shipping services. We will always try to work with you to the best of our ability.

 

*Advertised Retail Sales are not valid for wholesale customers.